[% IF to == data.auth1_mail %] [% SET name = data.auth1_name %] [% SET mail = data.auth1_mail %] [% ELSE %] [% SET name = data.auth2_name %] [% SET mail = data.auth2_mail %] [% END %]

Dear [% name %],

A request to reset the PIN of the Smartcard belonging to

[% data.requestor_name %] <[% data.requestor_mail %]>

has been made.

That person has specified you as one of the authorizing persons and requests that you authorize the transaction. To assist this person, please do the following:

  1. Fetch your activation code at the following address:
    [% meta_baseurl %]/service/reset_token/unblock_pin.html?WF_ID=[% workflow_id %]
  2. Give the activation code to the Smartcard owner so he or she can complete the transaction.

If you do not know this person or otherwise suspect abuse or fraud, do not forward the activation code to anyone. Instead, please contact your security officer immediately to report the incident.

Note: The request tracking ticket for this notification will be automatically closed.

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