Trillian Tutorial

This short tutorial will show you how to configure Trillian for use with $Provider. If you continue having difficulty after following this tutorial, please check our troubleshooting page for solutions to the most common problems. And if all else fails, please use our contact page to get in touch with the $Provider Support Team.

Step one image.

Step One

To add your $Provider account to Trillian, open the 'Trillian' menu and click 'Manage Accounts'.

Step two image.

Step Two

Next, click the 'Add a new account' button then select 'Jabber/XMPP' in the popup menu.

Step three image.

Step Three

Enter your $Provider email address and password then click 'Connect'. That's all there is to it! You can go ahead and close the preferences window.

Step four image.

Step Four

To add a contact, click the 'Trillian' menu then select 'Add Contact'.

Step five image.

Step Five

Choose your $Provider account in the 'Account' drop down menu.

Step six image.

Step Six

Enter your contact's Jabber ID (JID). If you are adding another $Provider user, you would enter their $Provider email address. The 'Display Name' is the name that will appear in your contact list. Choose a group to add your new contact to then click the 'Add' button.

Step seven image.

Step Seven

Once your buddy accepts your request, you will be able to instant message each other using your $Provider and other XMPP accounts.

For most users, this is the happy ending to the story. If you hit a snag, please check our troubleshooting page for solutions to the most common problems. Of course, if you’re still stuck, please use our contact page to get help from the $Provider Support Team.