Troubleshooting
Generic Errors
Could not connect to $Provider.com.
Webmail Errors
Cannot login with the correct name and password.
Outlook Errors
Could not connect to $Provider.com.
Windows Live Mail Errors
General authentication failed.
Could not connect to $Provider.com.
Many ISPs have chosen to block SMTP port 25 to prevent their customers from sending spam. To work around this problem, please configure your e-mail client to use port 587 for SMTP. You can also configure your client to use SMTP over SSL on port 465.
Cannot login with the correct username and password.
In order to login into the webmail system you must have cookies enabled. With cookies disabled the server will refuse your username and password even if they are correct.
Could not connect to $Provider.com.
Make sure you have Secure Password Authentication (SPA) disabled. SPA is a Microsoft security implementation that only works with Microsoft related e-mail accounts. To disable SPA, open the 'Tools' menu then choose 'Account Settings'. Select your $Provider account from the list then click the 'Change' button above. Uncheck the secure password authentication box then click 'Next' to continue. Click 'Finish' to apply your settings.
General Authentication Failed.
Make sure you have Secure Password Authentication (SPA) disabled. SPA is a Microsoft security implementation that only works with Microsoft related e-mail accounts. To disable SPA, select your $Provider account in the left frame of the main window then click the 'Properties' button in the upper left. Select the 'Servers' tab and choose to 'Log on using clear text authentication'. If you followed the Windows Live Mail Tutorial or you created your account with SSL required, clear text authentication is not a security lapse since you are sending your Information over a secure connection.