--- layout: tour title: "Tour: Mail" excerpt: permalink: /tour/mail/ tour: id: mail title: Mail section: mail jumbotron: title: Tour --- {% comment %} * Tickets * Status: Waiting+Reopen * Groups/Buckets * Auto-Replies * Response Times * SLAs * Snippets * Signatures * Drafts * Broadcast * Collision Detection {% endcomment %}

Cerb is your supercharged team inbox.

Cerb fetches new messages from your team mailboxes and creates tickets. You can think of a ticket as a brief project based on a specific question or issue. The ticket’s profile page is a workspace that groups together email correspondence, comments, attachments, etc. Each ticket functions like a private mailing list. Any number of contacts can be added to a conversation as participants, and they will receive a copy of all outgoing email messages from your team. {% comment %} Tickets are sorted into buckets within groups. The worker who is currently responsible for a ticket’s completion is its owner. {% endcomment %}