Automated Welfare Client-Tracking and Service Integration: The Political Economy of Computing The impacts of an automated client-tracking system on the clients, caseworkers, administrators, and operations of the welfare agencies that use it are reported. The major impact of this system was to enhance the administrative attractiveness of the using agencies in the eyes of funders rather than to increase their internal administrative efficiency. This impact is a joint product of both the technical features of the computer-based system and of the organizational demands placed upon different agencies, administrators, and caseworkers. It illustrates the way "successful" automated information systems fit the political economies of the groups that use them. CACM June, 1978 Kling, R. Social impacts of computing, organizational impacts of computing, management information systems, sociology of computing, information systems and service integration, urban information systems 2.11 3.53 CA780607 DH February 12, 1979 11:01 AM 3090 5 3090 3090 5 3090 3090 5 3090 3117 5 3090 3090 6 3090