Public Protection and Education with EFT Research has revealed the existence of widespread misinformation and lack of knowledge about EFT among business and government as well as consumers. As a result, any effort to stimulate meaningful public participation in decisions on the introduction of EFT systems will require a coordinated educational effort of considerable scale. In addition, research has revealed shortcomings in the present system for defining responsibilities, liabilities, and avenues of recourse. THis article presents several possible alternatives for improving the current system, but ongoing research is also needed to assure that actions taken will be responsive to the changing environment and consumer needs. CACM December, 1979 Long, R. Electronic funds transfer systems, consumer education, security and fraud, privacy, system reliability, EFT ombudsman 2.12 CA791204 DB February 25, 1980 11:33 AM 3178 5 3181 3181 5 3181 3181 5 3181 3181 5 3181 3076 6 3181 3140 6 3181 3142 6 3181 3179 6 3181 3180 6 3181 3181 6 3181 3182 6 3181